Hi 👋 You can call me Chrisse / Tiana, I'm a Scrum Master who loves reading, media and
learning.
• Curious and always asking why, I like experiencing people, places, practices and moments.
• Interested in things that improve lives and productivity, I'm all about growth and helping others with the
latest tech.
• Confident in my ability to figure things out, I live by three simple rules: commit, own up,
improve.
I'm ready for my next adventure!
• Open to new opportunities: Scrum Master / Product Owner / Product Manager / Tech Support / Customer Support
roles
• Full-time, part-time, contract or freelance (remote / on-site / hybrid setup)
• I come with a can-and-will-do attitude; quick to learn and apply practices, tools and technologies
My background includes:
• Bachelor's degree in Information Technology
• Professional certifications in Scrum (PSPO, PSM) and Oracle Database
• Knowledge in Agile Methodologies, User Experience and Software Development
• Experience in Scrum, Product and Backlog Management, Technical/Product/Customer Support, Teaching,
Onboarding, Training and IT Management
Outside work, my hobbies include binge-reading articles & books, immersing in music & movies and exploring places & languages.
Dual role as Scrum Master and Customer Support Manager where I facilitated scrum events, onboarded new clients, provided technical/product support to users, collaborated with departments to build on feedback & implement best solutions and contributed ideas/documentations to support process improvements.
SKILLS: Agile Methodologies, Backlog Management, CLI, ClickUp, Communication, Copy Editing, Cross-functional Collaborations, Customer Experience, Git, Google Workspace, Gong, Grafana, HTML, HubSpot, JSON, Markdown, Miro, Organization, Postman, SaaS, Scrum, Slack, Sprints, Teamwork, Technical Support, Troubleshooting, User Onboarding, User Training, , Version Control
Copenhagen, Denmark (hybrid)
Customer Success Lead role in the Marketing Department where I managed event and ticket related inquiries, processes and support (discounts, purchases, refunds), managed data on the website and event app, curated articles and edited online content for weekly newsletters and select social media pages
SKILLS: ActiveCampaign, Airtable, Brella.io, Communication, Copy Editing, Cross-functional Collaborations, Customer Experience, Google Workspace, Organization, SaaS, Slack, Teamwork, Technical Support, Tito.io, Troubleshooting, WordPress
Copenhagen, Denmark (hybrid)
Product Manager Intern role in Product Department where I collaborated with agile teams (Design, QA, Engineering) to brainstorm design improvements and breakdown requirements into epics, stories & implementable criteria. Attended strategy meetings and researched for market fit and competitive analyses
SKILLS: Agile Methodologies, Communication, Confluence, Cross-functional Collaborations, Google Workspace, Jira, Miro, Organization, Product Development, Product Management, Product Requirements, SaaS, Scrum, Slack, Sprints, Teamwork, User Stories
Singapore, Singapore (remote)
Participated in various volunteering organizations and events such as TechBBQ, International Citizen Days, Foodsharing Copenhagen, etc.
SKILLS: Communication, Slido, Ticketbutler, Teamwork
Copenhagen, Denmark (on-site)
Online Contributor for an online cake and pastry business, where I collaborated with the owner for the brand name and logo, designed the online menu, set up the Google business site to monitor online activity and performance, and suggested improvements to content posted on various social media channels.
SKILLS: Canva, Communication, Google Business, LinkTree, Organization Skills
Abuja, Nigeria (remote)
Took a career break to focus on full-time parenting, career transition, professional development and voluntary work. Also relocated from Abuja, Nigeria to Copenhagen, Denmark.
SKILLS: Android (XML/Java), Android Development, Apple iWork, Asana, CLI, Git, Google Workspace, HTML, Jira, JSON, Kanban, Notion, Organization, Postman, Reclaim, REST APIs, SaaS, Slack, SQL, SQLite3, TickTick, Trello, Version Control
Nigeria - Denmark
3-in-1 role as Technical Support, ICT Teacher and Assistant Teacher (on free periods) where I was point of contact for installations, tutorials and troubleshooting (for hardware, software and network concerns) among staff, designed certificate templates and taught ICT in classes of 100+ students aged 4-12
SKILLS: Communication, Cross-functional Collaborations, Customer Experience, Information Technology, Microsoft Office, Onboarding, Organization, System Administration, Teaching, Teamwork, Technical Support, Troubleshooting, WordPress
Abuja, Nigeria (onsite)
Information Technology Officer in the Tech Department where I was primarily responsible for activities & routines of the department i.e. troubleshooting hardware and software issues, installations, inspections & inventories, monitoring connectivity and internet usage, backups and improving online presence
SKILLS: Communication, Cross-functional Collaborations, Database Administration, HTML, Information Technology, Microsoft Office, MySQL, Organization, PHP, SQL, System Administration, Teamwork, Technical Support, Troubleshooting, Web Development, WordPress
Abuja, Nigeria (onsite)
Information Technology Trainee in the Management Information Systems Office, where I mainly worked on implementing and improving functionalities in select sections of the city website, curated content for public kiosks, reviewed departmental documentations and assisted with clerical and technical concerns
SKILLS: Communication, Cross-functional Collaborations, Database Administration, HTML, Information Technology, Microsoft Office, MySQL, Organization, PHP, Programming, Software Development, SQL, Teamwork, Technical Support, Troubleshooting, Visual Basic, Web Development
Antipolo, Philippines (onsite)
Editor in Chief for our high school paper where I was responsible for overseeing submissions, copyediting articles for spelling and grammatical errors, drafting newspaper layouts, and managing a team of student journalists; also represented the school in the city's annual Schools' Press Conference.
SKILLS: Communication, Copy editing, Microsoft Office, Organization Skills, Teamwork
Antipolo, Philippines (onsite)
Antipolo, Philippines
Antipolo, Philippines
Antipolo, Philippines